Write a letter of complaint
You recently purchased an articulated dinosaur (Model A400) from Tiny Tots Toy Company for your five year old son and found that parts were missing. Using the professional writing process write a letter of complaint, to the customer services department. Pay careful attention to the following: Audience, register, tone and style Choice of words and language structure Format
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[City, State ZIP Code]
Tiny Tots Toy Company Customer Services Department [Address] [City, State ZIP Code]
RE: Complaint Regarding Articulated Dinosaur Model A400
I am writing to express my disappointment with the recent purchase of the Articulated Dinosaur Model A400 from Tiny Tots Toy Company for my five-year-old son. Unfortunately, upon opening the package and assembling the toy, I discovered that several parts were missing, which has resulted in a significant disappointment for my son.
As a loyal customer of Tiny Tots Toy Company, I have always been satisfied with the quality and reliability of your products. However, this recent experience has left me feeling frustrated and dissatisfied. The missing parts have rendered the dinosaur toy incomplete and unusable, and my son was eagerly looking forward to playing with it.
I would like to bring to your attention the following specific issues with the Articulated Dinosaur Model A400:
- Missing Parts: Upon unpacking the toy, I noticed that the tail and one of the legs were missing. These are crucial parts of the dinosaur model, and their absence has greatly affected the playability and enjoyment of the toy.
- Inconvenience: As a busy parent, I took time out of my schedule to purchase this toy for my son’s birthday, and the missing parts have caused an inconvenience for me. I now need to go through the process of contacting your customer services department and arranging for the missing parts to be sent to me, which is an additional hassle.
As a valued customer of Tiny Tots Toy Company, I request prompt resolution of this issue. I kindly request that you send me the missing parts as soon as possible so that my son can enjoy the complete toy he was looking forward to.
I appreciate your attention to this matter and look forward to a satisfactory resolution. I would also like to commend the overall quality of your toys, and I am confident that this issue is an isolated incident.
Please find attached a copy of the purchase receipt for your reference. I can be reached at [Your Contact Number] or [Your Email Address] if you require any further information or clarification.
Thank you for your prompt attention to this matter.
Yours sincerely, [Your Name]
[Enclosures: Purchase Receipt]
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