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Solving problems and making decisions

Assignment Task for Unit: Solving problems and making decisions

TASK
Identify a workplace problem facing you or your team (or a team within another organisation if you are
currently unemployed) and examine ways to resolve it.
For the purposes of this assignment, ‘problem’ may be interpreted as ‘a deviation from the norm’ OR ‘an
improvement opportunity’ OR ‘a potential or anticipated problem’.
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NOTE:
You should plan to spend approximately 10 hours researching your workplace context, preparing for and
writing or presenting the outcomes of this assignment for assessment. The ‘nominal’ word count for this
assignment is 1200 words; the suggested range is between 1000 and 2000 words.
Check your assignment carefully prior to submission using the assessment criteria.
Please use the sub-headings shown below when
structuring your Assignment Assessment Criteria
Background
Briefly describe your organisation, what it does, and your
role within it.
• This aspect is not assessed, but is
designed to help the assessor understand
the context of the information you provide
throughout the remainder of this
assignment
Present situation (Analysis of the problem)
Describe:
• What the problem is and what may have caused it.
• Its scope (e.g. how widespread, how often, how much
etc).
• Who, how and what it affects in the workplace/team.
• What you are trying to achieve by solving the
problem.
• What the result would be if no action is taken.
• Describe a problem, its nature scope and
impact (12 marks)
Investigation and identification of possible solutions
to the problem
Briefly describe possible solutions to the problem. To do
this you must gather and interpret information to identify
possible solutions.
The evidence you gather should be fact supported by
evidence and not just your opinion.
• Gather and interpret information to identify
possible solutions to a problem (24 marks)
• Prepare a summary of the options
providing facts and evidence (16 marks)
Evaluation of possible solutions
Evaluate the possible solutions using a simple decision
making technique to arrive at the best solution. Your
• Apply a simple decision making technique
to evaluate options to arrive at the best
solution (24 marks)
evaluation should include human, material and financial
resources.
State your chosen solution clearly and concisely.
Recommend implementation plan to solve the
problem
Provide an action plan for the implementation and
communication of the solution. Your action plan should
include actions, timescales and required resources
including people.
Briefly describe the monitoring and review techniques
you could use to evaluate the effectiveness of your
chosen solution.
• Plan the implementation and
communication of the decision (16 marks)
• Describe which monitoring and review
techniques could be used to evaluate
outcomes (8 marks)
By submitting I confirm that this assignment is my own work
MARK SHEET – Solving problems and making decisions
Centre Number : Centre Name :
Learner Registration No : Learner Name:
INSTRUCTIONS FOR ASSESSMENT AND USE OF MARK SHEET
Assessment must be conducted with reference to the assessment criteria (AC). In order to pass the unit, every AC must be met.
Assessors will normally award marks for every AC and then total them into a percentage. However, for greater simplicity, there is the
option to not use marks at all and merely indicate with a ‘Pass’ or ‘Referral’ in the box (below right). In order to pass the unit every AC must
receive a ‘Pass’.
Where marks are awarded according to the degree to which the learner’s evidence in the submission meets each AC, every AC
must be met, i.e. receive at least half marks (e.g. min 10/20). Any AC awarded less than the minimum produces an automatic
referral for the submission (regardless of the overall mark achieved).
Sufficiency descriptors are provided as guidance. If 20 marks are available for an AC and the evidence in the submission approximates to
the ‘pass’ descriptor, that indicates it should attract 10 marks out of 20, if a ‘good pass’ then ca. 15 out of 20. The descriptors are not
comprehensive, and cannot be, as there are many ways in which a submission can exceed or fall short of the requirements.

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