Research the “retail salesperson” position on O*Net.

1. Research the “retail salesperson” position on O*Net. Create a job requirements matrix for the sales associate position at Chern’s. Be sure to consider the company’s business strategy and corporate culture in creating job duties and identifying competencies or KSAOs. For each competency or KSAO, decide if Chern’s should hire people who already possess the characteristic or if the firm should train and develop. Estimate, to the best of your ability, how important each characteristic is relative to the others as well as the relative time associates spend on each job duty.
2. Create a job rewards matrix for the sales associate position.
3. Create a job description for the sales associate position.

Sales Associate
Department: Chern’s Department Store, New York City, NY
Reports To: Department Manager and Assistant Department Manager
Job Objective:
Executes Chern’s marketing plan in order to meet both personal and business goals of expanding customer base     in the marketing area.
Works with the sales and support teams for the achievement of customer satisfaction, revenue generation, and         long-term account goals that are in line with the company vision and values.

Responsibilities:
Arrive to work on time with a neat and well-groomed physical appearance that meets Chern’s dress and                     appearance standards.
Take pride in every sale conducted while promoting the Chern’s brand.

Provide customer service by determining the wants or needs of customers when greeting them, obtaining knowledge of customer purchasing trends through use of appropriate technology, and addressing the customer’s curiosity and concerns regarding the Chern’s brand and merchandise.
Possess exemplary communication skills and listening skills. The employee must display strong servicorientated characteristics and possess the ability to effectively persuade customers to continuously shop with Chern’s

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Evaluate market trends while keeping track of new products and prices in the market.
Utilize the Chern’s computer system in order to evaluate performance in relation to the predetermined and communicated sales quotas.
Provide customers with a thorough description of all Chern’s merchandise while bring to their attention current sales and promotions.

Educational Requirements:
High School Diploma or equivalent

Desired Qualifications:

     2-3 years of retail sales experience
    
     Experience with enterprise software solutions within the retail industry

     Strong understanding of customer and market dynamics and requirements

     Proven ability to achieve sales quotas

     Bachelors degree in Fashion, Marketing or Communications

Relationships and Roles:

     Maintain professional internal and external relationships with coworkers in order to meet the company’s core          values

     Maintain open communication channels with clients in the market area to ensure high levels of client satisfaction      and customer intimacy

Sample Solution

Job Requirements Matrix for Sales Associate Position at Chern’s:

Job Rewards Matrix for Sales Associate Position at Chern’s:

Job Description for Sales Associate Position:

Position: Sales Associate Department: Chern’s Department Store Location: New York City, NY Reports To: Department Manager and Assistant Department Manager

Job Objective: The Sales Associate is responsible for executing Chern’s marketing plan to expand the customer base in the designated marketing area. They work with the sales and support teams to achieve customer satisfaction, revenue generation, and long-term account goals in alignment with the company’s vision and values.

Responsibilities:

• Arrive to work on time with a neat and well-groomed appearance that meets Chern’s dress and appearance standards.
• Provide exceptional customer service by understanding customer needs, utilizing appropriate technology to track purchasing trends, and addressing customer inquiries about the Chern’s brand and merchandise.
• Possess strong communication and listening skills to effectively persuade customers to shop with Chern’s and provide thorough descriptions of merchandise and current sales/promotions.
• Stay updated on market trends, new products, and prices to provide informed recommendations to customers.
• Utilize Chern’s computer system to evaluate sales performance against predetermined quotas.
• Maintain professional relationships with coworkers and clients to ensure high levels of customer satisfaction and loyalty.

Educational Requirements:

• High School Diploma or equivalent.

Desired Qualifications:

• 2-3 years of retail sales experience.
• Experience with enterprise software solutions within the retail industry.
• Strong understanding of customer and market dynamics and requirements.
• Proven ability to achieve sales quotas.
• Bachelor’s degree in Fashion, Marketing, or Communications.

In conclusion, the Sales Associate position at Chern’s requires excellent customer service, communication, and sales skills, as well as knowledge of market trends and basic computer skills. While some qualifications can be trained and developed, hiring candidates with prior retail sales experience and relevant educational background is preferred. The job rewards for the Sales Associate position at Chern’s include competitive salary and commission structure, opportunities for career growth, a positive work environment, and recognition for exceeding sales targets.

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