Management Action Plan (MAP) Assignment Template and Grading Rubric  

Management Action Plan (MAP)

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Assignment Template and Grading Rubric

Please include documentation of all six steps in your submission of the MAP assignment.

        I.    Clarify the Problem or Opportunity For Improvement (OFI)

Clearly describe the problem or OFI that you have selected for your MAP. Why is it important to resolve this problem right now? What are the consequences of not resolving this problem right now? (30 points)

II. Clarify your Measureable Goal

Clearly describe the desired outcome from your MAP implementation? What are you trying to accomplish? How will successful MAP implementation be measured and assessed? What realistic constraints do you have as you begin creation of your plan? Consider limits on time, money, and other resources that are specific to your MAP. (30 points)

III. Prepare a List of Possible Actions

Consider possible root causes of the OFI. Why do you believe the problem exists? Brainstorm and present a list of all possible actions that you may need to take in order to achieve your MAP goal. At this stage, focus on generating as many different options and ideas as possible. It is likely that not all of your ideas will make it into you final MAP. Write down your ideas just as they come to your mind, trying not to judge or analyze them at this stage. (30 points)

In your brainstorming, be sure to consider ideas involving:

• Leadership
• Governance
• Clinical Performance
• Physicians
• Nurses
• Clinical Support Services
• Knowledge Management
• Human Resources
• Financial Management
• Internal Consulting
• Marketing

*It is understood that some of these areas may not apply to your particular MAP, but all areas should at least be considered in this process.

IV. Organize your Key Action Steps into a Management Action Plan

Decide on the sequencing of your Key Action Steps. For each Key Action Step, what other steps must be completed before that specific action can be taken? Rearrange your Key Action Steps into a sequence of ordered activity. Then look at your plan once again. Are there any ways to simplify the plan further before presenting it? (50 points)

V. Accountability

For each Key Action Step, assign a responsible party or group within your organization (by position, department, or team name, not by individual name), and assign a suspense date by which the Key Action Step must be completed. Then, based upon all of your Key Action Steps and their suspense dates, provide a realistic completion date for the entire MAP. (30 points)

VI. Measurement and Monitoring

Now, explain in detail how you will measure the success of your MAP following implementation and how you will monitor ongoing performance to prevent regression and loss of the positive change that has taken place. (30 points)

Ideally students currently employed in the healthcare field should address issues from their own practice sites. If you are unable to do so, listed below are several suggested real and practical management problems for students to solve.

• Accounts Receivable Crisis – AR days are rising and cash collections are not meeting hospital cash flow demands. How do we reduce AR days and boost cash flow for the hospital?

• Nursing Personnel Crisis – With our current nursing staff approaching retirement age, and not nearly enough new RN’s graduating, how do we recruit and retain enough RN’s to staff the hospital?

• Electronic Medical Records – How do we get our senior physicians to “buy in” for successful implementation of computerized charting in the hospital?

• New Competition – A group of physicians have opened a new Ambulatory Surgery Center in the community. Given the importance of surgery revenue to our hospital, how do we retain market share in that service line in spite of the new facility?

• Primary Care Recruitment – The hospital has plenty of applications from doctors who want to see patients in our clinic 1-2 days per week, and then go home to their own communities. But how do we recruit family doctors who are willing to move to our town, be available, and become permanent parts of the community?

• Medical Staff Credentialing – With so many doctors joining the staff, and applying for privileges in multiple areas of practice, how do we assure physician competency to perform all procedures listed on their delineations of clinical privileges?

Submit your assignment by the end of Unit VIII.

BHA 3002 Health Care Management