How do leaders behave when they are implementing TQM? What expectations should they set? What kind of leaders do TQM leaders need to be?

How do leaders behave when they are implementing TQM? What expectations should they set? What kind of leaders do TQM leaders need to be?

DQ 2

Who Is the Customer? What Are His or Her Needs? (graded)

What are the dimensions of service quality? How do these dimensions affect customer perception? How do the quality dimensions, as defined by David Gavin, relate to the dimensions of service quality

Are Dr. Deming’s 14 points clear, concise, and achievable? If not, what do you think he had in mind? In Deming’s view, who needs to do what and why?

DQ 2

Quality Awards and Standards (graded)

The authors of our text talk about the Baldrige Award throughout their book. In previous versions, they even designed their text around this award. Given that our course is about TQM, an in-depth discussion of the Deming Prize would seem to be appropriate since it is the framework of company-wide quality control in Japan, which embodies what we call TQM in the United States, but is hardly discussed in our text.

So let’s do some research. Put on your investigative hats and see what you can find about the Deming Prize. You can use the Internet or any other sources you have available.

How do you see the Deming Prize criteria fitting into TQM? How does the Deming Prize compare to the Baldrige Award? What are the differences and similarities between the Deming Prize and the Baldrige Award?

HOSP 320 Homework Assignment Week 7 .

Chapter 12:

  1. Discuss the key demographics of potential buyers of timeshares as well as in detail what elements of timeshares would entice them to buy timeshare weeks over vacationing on their own in traditional lodging facilities.
  2. How is management of a timeshare different from management of traditional hotels? Be specific regarding operating procedures and guest characteristics.

Chapter 13:
1. Compare and contrast in detail the lodging and facility characteristics of activity-based facilities vs. themed facilities. What geographic areas are most conducive to each?
Preview:
The key demographics of the potential buyers of timeshares include the middle to high-income people over twenty years of age. These people would like to and can afford to pay an annual timesharing fees. The most common are the…

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