Do some research on your own into ERP or EHR failures, specifically in the area of healthcare. You’ll probably find good stuff just by googling “ERP or EHR failures healthcare”. You may also know of one from your job. Find a failure that piques your interest, then discuss what went wrong. Make sure you identify the main problems using the taxonomy of critical success factors provided in our ERP article from this week. (5 points)
- Compare and contrast the critical success factors article with the “Journey through Grief” EHR reading. For at least three issues discussed in the Journey through grief reading, identify their respective categories in the ERP critical success factors reading. Which of these two articles do you think tells a better story around the challenges of implementing these systems? (5 points)
- I don’t want this course to become Covid 19 24 hours a day 7 days a week, but It would be remiss if we did not discuss the Covid 19 challenges in healthcare at least somewhat. One thing I want you to appreciate about this unit is that these systems (EHR and ERP) are so large and so omnipresent that they fundamentally change the healthcare organizations in which they are implemented. As a result of these systems, we are a fundamentally different healthcare system. For example, after examining the readings this week you should be able to appreciate how ERP and EHR implementation has driven the phenomenon of Hospital consolidation in recent years. This restructuring of the industry has no-doubt impacted our Covid-19 response. Therefore, I’d like you to relate the Covid-19 crisis to the benefits and challenges presented in the Seven Years after meaningful use reading. How have EHR and ERP helped? Where have they hindered? You might also discuss how “workarounds” and the “culture of silence” are showing up in Hospitals handling of Covid-19.
- The WSJ recently ran a piece talking about how Clinics Owned by Large Insurance Companies are Challenging Doctors and Hospitals. These types of articles offer interesting opportunities to further your understanding of the content in this course, because while the article never specifically mentions any technology, it is fundamentally related to the topics we’ve covered this week. Discuss why this is so. This is not an easy question, but I will grade your answers gently. I want to read your ideas and see what connections you can see without any hints.
Sample Solution
ERP or EHR Failures in Healthcare:
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One of the recent EHR failures is the implementation of Cerner EHR system at Sutter Health in 2018. The system caused significant disruptions in the daily operations of the healthcare organization, and it ultimately led to the financial losses of up to $1 billion. One of the main problems was that the system was not adequately customized to meet the specific needs of Sutter Health, leading to issues with patient scheduling, medical records, and billing. This lack of customization was a failure in the system design and implementation category of the critical success factors taxonomy. Additionally, inadequate user training, poor communication during the implementation, and lack of support for end-users were factors that contributed to the system’s failure. These factors fall under the human and organizational category of the taxonomy.
Comparison of ERP critical success factors and “Journey through Grief” EHR reading:
The ERP critical success factors article and the “Journey through Grief” EHR reading both discuss the challenges of implementing ERP and EHR systems in healthcare organizations. The Journey through Grief article focuses more on the human and organizational challenges that occur during the implementation process, while the ERP article provides a broader taxonomy of critical success factors. Three issues discussed in the Journey through Grief reading include communication breakdowns, lack of adequate training, and resistance to change. These issues fall under the human and organizational category in the ERP…ORDER A COMPREHENSIVE ANSWER
