Early Life Support: Describe Early Life Support. Why is early life support important when transitioning a new service into production? What types of things are done during early life support? Can you cite an example from work experience where you saw the utility of early life support in action?
Configuration Management System: Discuss how the CMS may be used by other processes (other than Service Catalog Management which is covered in a separate question below) throughout the service lifecycle? Would this be useful in your organization?
Change Types: Describe the three different types of change in change management. Why should an organization determine the type of change and why is this important? If you were to give different names for some of the change types to help people better understand the differences, what would you use?
RDM and Change Management: Describe how release and deployment management works with change management. Why are these processes separate?
Order of Service Transition Processes: Suppose you are looking to implement the Service Knowledge Management System (SKMS), Configuration Management System (CMS), Configuration Items, and the Change Management process. What order would you likely follow in implementing these and why?
CMS, Service Catalog, and SKMS: Explain the relationship of the service catalog to the configuration management database and why the relationship is useful in a service knowledge management system.
RDM Phases: Walk through what would happen in each of the phases of Release and Deployment Management with a typical service change.
Pilot vs. Deployment: What is the difference between a pilot and a deployment?
Definitive Media Library: What is the importance of a definitive media library, especially when so many materials are only available in electronic format?
Change Models: What is the difference between a change and a change model? Please give two examples of changes and the associated models that might apply.
Configuration Items: Pick an IT service. Remember that a configuration item (CI) is any component or other service asset that needs to be managed to order to deliver an IT service. Identify at least 10 different Cis that may be may need to be managed for your IT service example.
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