Think about the four OSCM’s foundation Principles: Customer Focus, Systems Design, Resource Integration, and Value Creation. Discuss which of the four principles will become more important as our society becomes more technologically advanced in the coming future. Do you think any of the principles will lose importance in the future as we continue to advance and why?
As our society becomes more technologically advanced in the coming future, the principle of Customer Focus is likely to become even more important in the field of Operations and Supply Chain Management (OSCM). With advancements in technology, customer expectations are constantly evolving, and businesses need to stay focused on understanding and meeting those expectations to remain competitive.
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As technology enables greater connectivity, access to information, and customization options, customers are becoming more empowered and demanding. They expect faster delivery times, real-time visibility into their orders, personalized experiences, and excellent customer service. Therefore, businesses need to prioritize customer-centric strategies and practices to ensure customer satisfaction and loyalty.
Additionally, with the rise of e-commerce and digital platforms, customers have more choices and options than ever before. They can compare prices, read reviews, and make informed decisions with just a few clicks. This puts pressure on businesses to not only meet customer needs but also exceed them to gain a competitive edge. Understanding customer preferences, behaviors, and feedback through data analytics and market research becomes crucial in shaping product/service offerings, pricing, and delivery strategies.
In contrast, the principle of Systems Design may become less important in the future as technology automates and streamlines operational processes. Advanced technologies such as Artificial Intelligence (AI), Robotics, and Internet of Things (IoT) are increasingly being integrated into supply chain and operations management, enabling autonomous systems, predictive analytics, and optimized decision-making. As a result, the focus may shift towards managing and optimizing these automated systems rather than designing complex operational processes.…GET A COMPREHENSIVE ANSWER HERE
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