Communication and Conflict Resolution Assessment

Communication and Conflict Resolution Assessment

Use the Capella library and the Internet to research examples of interprofessional team charters, communication strategies and conflict resolution strategies for teams, and methods and technologies used in team communication.

Requirements

You have been charged with facilitating the launch of an interprofessional team that will work together on a number of challenging cases. The team members will come from several different areas within the organization. The team is expected to have its orientation meeting in two weeks and then work together collaboratively for the next six months. Your first task is to develop recommendations for a team charter that will help the group establish ground rules and decide who will lead the team. You also need to help the team with communication and collaboration strategies.

This assessment has two distinct sections: Team Charter Recommendations and Communication and Collaboration Strategies. Provide thorough and detailed recommendations and support your recommendations using examples, references, and citations from your research.

For the Team Charter Recommendations:

  • Explain methods to establish ground rules and set expectations. How might differences in personality, expectations, and experience affect team efficiency?,
  • Describe conflict resolution strategies for interprofessional teams.,
  • Identify effective ways to address issues of team leadership. How will the team decide who will lead them? What happens if the team leader is ineffective?,

For the Communication and Collaboration Strategies:

  • Describe best practices for effective interprofessional collaboration. What types of technology can be used to support collaboration?,,
  • Explain the benefits and limitations of different communication strategies such as e-mail, text, voice mail, and face-to-face. When is it appropriate to use each type of communication?,

This assessment should be 3–5 pages in length, not including the title page and reference page. Use at least three resources to support your recommendations, and follow APA guidelines for style and format.

Additional Requirements

  • Include a title page and reference page.
  • Reference at least three current scholarly or professional resources.
  • Use APA format.
  • Use Times New Roman font, 12 point.
  • Double space.
  • Questions to Consider

To deepen your understanding, you are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community.

    • What is the most effective way to promote and support behavior change in team members?
    • When (if ever) is conflict within a team productive?
    • What factors can contribute to role confusion and conflict among health care professionals?
  • Context

Effective communication among members of a health care team results in a unified approach to patient care problems. As patient/family advocates, nurses are uniquely positioned to coordinate, collaborate, and communicate. Highly skilled communicators are actually great listeners. They collect and process information in an effort to fully understand issues and concerns. They gather information from a variety of sources: patients, licensed and unlicensed providers, and their own intuition. Exceptional communicators then filter and share information with team members (Apker, Propp, Zabava Ford, & Hofmeister, 2006).

In nursing, effective communication is increasingly viewed as a mark of professionalism (Propp et al., 2010). When paired with collaboration and coordination, communication becomes the vehicle for assuring positive patient outcomes. But what happens when disparate personalities come together with a common goal? How will communication and collaboration take place?

Teams that function effectively have determined how to work synergistically, communicate clearly, and address conflict. There are two types of dysfunction: emotional conflict and task conflict. In each type, the resulting outcome may be constructive or destructive (Almost, 2006). It is in our diversity that conflict may erupt. Diversity may include culture, values, language, age, thinking style, or a myriad of other attributes that make us each unique.

  • Overview

In 3–5 pages, develop recommendations for a team charter and provide communication and collaboration strategies for a new interprofessional team that will work together on challenging cases.

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

  • Competency 1: Explain strategies for effective interprofessional teamwork and collaboration in health care delivery.
    • Explain methods to establish ground rules and set expectations for interprofessional team collaboration.
    • Describe best practices for interprofessional team collaboration.
    • Explain the benefits and limitations of different forms of communication for an interprofessional team.
  • Competency 3: Develop evidence-based nursing interventions to address specific problems and enable systemic change.
    • Describe conflict resolution strategies for interprofessional teams.
    • Identify ways to address issues of leadership in an interprofessional team.
  • Competency 4: Communicate in a manner that is scholarly, professional, and consistent with expectations of a nursing professional.
    • Write content clearly and logically, with correct use of grammar, punctuation, and mechanics.
    • Correctly format paper, citations, and references using APA style.
  • Print

Communication and Conflict Resolution Scoring Guide

Communication and Conflict Resolution Scoring Guide Grading Rubric
Criteria Non-performance Basic Proficient Distinguished
Explain methods to establish ground rules and set expectations for interprofessional team collaboration. Does not explain methods to establish ground rules and set expectations for interprofessional team collaboration. Lists methods to establish ground rules and set expectations for interprofessional team collaboration. Explains methods to establish ground rules and set expectations for interprofessional team collaboration. Explains methods to establish ground rules and set expectations for interprofessional team collaboration and describes situations where each would be beneficial.
Describe conflict resolution strategies for interprofessional teams. Does not describe conflict resolution strategies for interprofessional teams. Lists conflict resolution strategies for interprofessional teams. Describes conflict resolution strategies for interprofessional teams. Describes conflict resolution strategies for interprofessional teams and identifies situations where each would be beneficial.
Identify ways to address issues of leadership in an interprofessional team. Does not identify ways to address issues of leadership in an interprofessional team. Identifies potential leadership issues in an interprofessional team but does not identify how to address those issues. Identifies ways to address issues of leadership in an interprofessional team. Identifies ways to address issues of leadership in an interprofessional team and examines the risks associated with lack of leadership and/or power struggles between team members.
Describe best practices for interprofessional team collaboration. Does not describe best practices for interprofessional team collaboration. Describes strategies for interprofessional team collaboration, but it is not clear or unsupported if the strategies reflect best practices. Describes best practices for interprofessional team collaboration. Analyzes best practices for interprofessional team collaboration.
Explain the benefits and limitations of different forms of communication for an interprofessional team. Does not explain the benefits and limitations of different forms of communication for an interprofessional team. Lists the benefits and/or the limitations of different forms of communication for an interprofessional team. Explains the benefits and limitations of different forms of communication for an interprofessional team. Analyzes the benefits and limitations of different forms of communication for an interprofessional team; considers the risks associated with ineffective communication.
Write content clearly and logically, with correct use of grammar, punctuation, and mechanics. Does not write content clearly, logically, or with correct use of grammar, punctuation, and mechanics. Writes with errors in clarity, logic, grammar, punctuation, or mechanics. Writes content clearly and logically, with correct use of grammar, punctuation, and mechanics. Writes clearly and logically, with correct use of spelling, grammar, punctuation, and mechanics; uses relevant evidence to support a central idea.
Correctly format paper, citations, and references using APA style. Does not format paper, citations, and references using APA style. Formats paper with errors in format style, citations, and references in using APA style. Correctly formats paper, citations, and references using APA style. Citations contain few errors. Correctly formats paper, citations, and references using APA style. Citations are free from all errors.
Communication and Conflict Resolution Assessment
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